End User License Agreement

Definitions

Coredination: Coredination AB.
Service: The Coredination web service and related interfaces.
Software: Client applications used to access the Service.
Customer: The organization or person subscribing to the Service.
User: Any person authorized by the Customer to use the Service.

License

Coredination grants the User a limited, non-exclusive, non-transferable license to access and use the Service and Software solely for lawful business purposes in accordance with this Agreement.

Intellectual Property

All intellectual property rights in the Service and Software, including text, graphics, software components, interfaces, and documentation, remain the exclusive property of Coredination.

Customer Content

Customers and Users are responsible for all content uploaded or transmitted through the Service. Coredination is not responsible for customer-generated content.

Data Protection and GDPR

Coredination processes personal data in accordance with applicable data protection legislation including the EU General Data Protection Regulation (GDPR).

Where the Customer uploads or processes personal data within the Service, the Customer acts as Data Controller and Coredination acts as Data Processor.

The following sections constitute the parties’ Data Processing Agreement (DPA).

Categories of Personal Data

Typical personal data processed may include:

• names
• email addresses
• phone numbers
• job-related information
• location data (if enabled)

Categories of Data Subjects

• employees
• contractors
• service personnel
• users of the Customer’s organization

Processor Obligations

Coredination shall:

• process personal data only on documented instructions from the Controller
• ensure confidentiality of personnel processing personal data
• implement appropriate technical and organizational security measures
• assist the Controller in fulfilling GDPR obligations

Sub-processors

Coredination may engage trusted third-party providers and sub-processors for operation and support of the Service, including:

• Amazon Web Services (AWS) – cloud hosting and infrastructure
• SendGrid – system email delivery
• Zendesk – customer support and ticket management

Sub-processors are contractually obligated to maintain confidentiality and appropriate security measures in accordance with GDPR and applicable data protection legislation.

Zendesk is only used in relation to customer support and support cases and is not used for operational customer data processing within the core Coredination Service.

Security Measures

Coredination implements appropriate safeguards including:

• encrypted communication
• secure infrastructure
• access control and authentication
• monitoring and logging

Data Breach Notification

Coredination will notify the Controller without undue delay after becoming aware of a personal data breach affecting Customer data.

Data Retention and Deletion

Upon termination of the Service, personal data will be deleted or anonymized within a reasonable period unless retention is required by law.

Aggregated and Anonymized Data

Coredination may use anonymized or aggregated data derived from the Service for service improvement, analytics, benchmarking, product development, automation, algorithms, and machine learning functionality, provided that such data cannot identify any individual person or specific customer.

Artificial Intelligence

The Service may include functionality based on artificial intelligence, machine learning, or automated analysis designed to improve workflows, system performance, and operational insights.

Such processing is conducted in accordance with applicable data protection laws.

International Transfers

If data is transferred outside the EU/EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) will be implemented.

Payment Terms

Customers are billed according to their subscription agreement. Failure to pay may result in suspension of the Service.

Limitation of Liability

Coredination shall not be liable for indirect damages, loss of profit, business interruption, or data loss resulting from the use of the Service.

Termination

Either party may terminate the Agreement according to the subscription terms. Upon termination, access to the Service may be revoked.

Force Majeure

Coredination is not liable for failure to perform obligations caused by events outside its reasonable control.

Audit Rights

The Customer may request information demonstrating compliance with this Agreement and applicable data protection laws.

Governing Law

This Agreement shall be governed by Swedish law.